Term and Conditions

At Dunelm Store, we value transparency and want to ensure you have a clear understanding of your rights and responsibilities when shopping with us.

1.1 Access and Account

You may access most areas of our website without registering your details. Certain features or services might require account creation, where you must provide accurate and complete information.

1.2 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Prohibited activities include:

• Unauthorised reproduction of content
• Introducing malicious software
• Attempting to gain unauthorised access to our systems
• Engaging in any fraudulent activity

2.1 Product Information

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in colour, texture, or dimensions may occur due to manufacturing processes or display settings. If you have any questions about a product, please contact us before purchasing.

2.2 Product Availability

All orders are subject to product availability. If an item is out of stock after you place an order, we will notify you and offer alternatives or a full refund.

2.3 Special Collections

Our exclusive collections (such as Amelie and Anders furniture collections) are carefully curated and may have specific care instructions which we will provide with your purchase.

3.1 Order Process

Placing an item in your cart does not reserve it. A contract between us is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel orders at our discretion.

3.2 Pricing

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order placement. By providing payment information, you confirm you are authorised to use the payment method.

3.4 Your Responsibilities

You are responsible for:

• Ensuring all order information is accurate
• Providing a valid delivery address
• Securing your account credentials
• Any charges incurred through your account

4.1 Delivery Areas

We ship globally, excluding Asia and select remote regions. If you are unsure whether we deliver to your location, please contact us before ordering.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically within 15-25 business days after dispatch.

Please allow 1-2 business days for order processing before dispatch.

4.3 Delivery Responsibilities

Once items are delivered to your specified address, responsibility for the goods passes to you. Please inspect deliveries promptly for any visible damage.

5.1 Returns Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return, items must be:

• In original, unused, and unassembled condition
• In original packaging with all protective materials intact
• Received by our returns centre within the 15-day period

5.2 Non-Returnable Items

For hygiene reasons, the following cannot be returned unless faulty or defective:

• Bath Mats
• Bathroom Accessories (including All bathroom accessories)
• Bathroom Bins

5.3 Return Process

To initiate a return or exchange:

1. Email us at [email protected] within 15 days of receipt
2. Include your order number and reason for return
3. Await our response with a Returns Authorisation Number and instructions
4. Securely repack the item with all original materials
5. Clearly write the Returns Authorisation Number on the package
6. Ship to: Dunelm Store Returns, 56 Wine St, Bristol, GB BS7V 8RB

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

5.4 Refunds

After we receive and inspect your return:

• Refunds are processed within 5-7 business days
• Original shipping fees are non-refundable
• Refunds are issued to your original payment method

5.5 Exchanges

To exchange an item, follow the standard returns process and specify your desired replacement in your email. Price differences will be refunded or charged accordingly.

5.6 Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with your order number and photos of the damage. We will arrange a replacement or full refund at no extra cost.

All content on this website, including text, graphics, logos, images, and product designs, is the property of Dunelm Store or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

The Dunelm Store name and logo are trademarks of our company. All other trademarks appearing on our site are the property of their respective owners.

7.1 Our Liability

Dunelm Store is liable for foreseeable loss and damage caused by our breach of these terms or our negligence. We are not responsible for:

• Loss or damage that is not foreseeable
• Business losses
• Incorrect care or assembly of products
• Modifications made to products after delivery

Our total liability to you for any claim related to your use of our website or products shall not exceed the total amount you paid for the products in question.

7.2 Your Liability

You are responsible for:

• Using products according to provided instructions
• Proper assembly and installation of furniture
• Ensuring products are appropriate for your intended use
• Any damages resulting from misuse of products

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information when you use our website and make purchases.

We may update these Terms and Conditions periodically to reflect changes in our practices, services, or legal requirements. Continued use of our website after changes constitutes acceptance of the revised terms.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact our customer service team: