At Dunelm Store, we take pride in offering high-quality furniture and home accessories that transform your living space. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, our straightforward returns and exchanges policy is here to help.

Returns Period

We offer a 15-day return policy from the date you receive your items. This allows you to thoroughly inspect your products and ensure they meet your expectations.

How to Initiate a Return or Exchange

To begin the returns process, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the reason for return
  3. We will respond within 2 business days with instructions and a returns authorisation number
  4. Pack the item securely in its original packaging with all tags attached
  5. Include the returns authorisation number clearly on the outside of the package
  6. Ship the package to our returns centre at:
    Dunelm Store Returns
    56 Wine St
    Bristol, GB BS7V 8RB

Important: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service for your return.

Conditions for Returns

To be eligible for return, items must be:

  • In original condition with no signs of use, damage, or alteration
  • In the original packaging with all protective materials intact
  • Accompanied by all tags, labels, and documentation
  • Received by us within the 15-day return period

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned unless faulty:

  • Bath mats
  • Bathroom accessories
  • Bathroom bins
  • Any opened or used personal care items

Refund Process

Once we receive and inspect your returned item:

  • We will process your refund within 5-7 business days
  • Refunds will be issued to your original payment method
  • For credit/debit card payments: 5-10 business days for the refund to appear on your statement
  • For PayPal payments: 3-5 business days for the refund to process
  • Original shipping costs are non-refundable

Exchange Process

If you would like to exchange an item for a different size, color, or product:

  1. Follow the same returns process outlined above
  2. Clearly indicate that you would like an exchange and specify your preferred replacement item
  3. Once we receive your return, we will ship the replacement item
  4. Any price differences will be refunded or charged accordingly

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

Returns Request Template

Use the following template when emailing us about your return:

Subject: Return Request – Order #[Your Order Number] Dear Dunelm Store Customer Service, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason – e.g., wrong size, changed mind, defective item] I would prefer: [Refund / Exchange for (specific product)] Please provide further instructions and your returns authorisation number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Response Time: Within 2 business days

We strive to make your returns experience as seamless and straightforward as possible, reflecting the same quality and care we put into our furniture and home accessories.