At Dunelm Store (accessible via housetoolsshop.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and purchase our high-quality furniture and home accessories. By using our site, you consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us, as well as data collected automatically through your use of our website:

  • Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely via our payment gateways), PayPal account information. We do not store full card details on our servers.
  • Transaction Data: Details about purchases you make, including products ordered (e.g., Amelie furniture collection, 4-seater sofas, bathroom accessories).
  • Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
  • Communication Data: Correspondence with us via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

Your data is used to provide and improve our services, ensuring a refined and reliable experience:

  • To process and fulfil your orders, including payment processing and shipping.
  • To communicate with you regarding order updates, customer support, and promotional offers (if you have opted in).
  • To enhance website functionality, personalise your experience, and optimise our product offerings (e.g., suggesting relevant items like armchairs or modular storage).
  • To prevent fraud and ensure transaction security.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. We may share information with:

  • Payment Processors: Such as credit card companies and PayPal, to facilitate secure transactions.
  • Shipping Partners: To deliver your orders globally (excluding some parts of Asia and remote regions).
  • Service Providers: Including IT support, marketing agencies, and analytics providers, who assist in website operations and are bound by confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights and the safety of our customers.

4. Data Storage and Security

Your data is stored on secure servers located in the European Union and the United Kingdom. We implement industry-standard measures to protect your information:

  • SSL encryption technology to safeguard data transmission.
  • Regular security assessments and monitoring to prevent unauthorised access.
  • Limited access to personal data to authorised personnel only.
  • Retention of data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

5. Your Rights

As a user, you have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data, subject to legal constraints.
  • Object to or restrict processing of your data.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with a supervisory authority if you believe your data rights have been violated.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality, such as shopping cart operations and payment processing.
  • Analytical Cookies: Help us understand how visitors interact with our site (e.g., pages viewed, products browsed like All sofas and chairs).
  • Marketing Cookies: Used to display relevant advertisements based on your interests.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As a global retailer, we may transfer and process data outside your home country, including to the UK and EU. We ensure such transfers comply with applicable data protection laws, including GDPR, and are protected by adequate safeguards.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Dunelm Store
56 Wine St, Bristol, GB BS7V 8RB
Email: [email protected]