FAQ

What furniture collections do you offer?

We proudly feature our elegant Amelie and Anders furniture collections, along with a wide range of sofas (2, 3, and 4-seater), armchairs, bar stools, and modular storage solutions. Each piece is designed to combine style with functionality for the modern home.

Do you offer complete bathroom solutions?

Yes, we provide a comprehensive range of bathroom furniture and accessories, including bathroom bins, bath mats, and storage solutions, allowing you to create a cohesive and practical bathroom space.

How do I place an order?

Simply browse our collections, select your desired items, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your purchase.

Do I need to create an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment details and ensure secure transactions.

Where do you deliver?

We offer global delivery to most countries, with the exception of some parts of Asia and a few remote regions due to logistical constraints. You will be notified during checkout if we cannot deliver to your location.

What are your delivery options?

We offer two convenient shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch

How long does order processing take?

We process orders within 1-2 business days, which includes payment verification and preparation of your items for shipment.

Will I receive tracking information?

Yes, once your order is dispatched, you’ll receive a confirmation email with tracking information so you can monitor your delivery.

What is your returns policy?

If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.

Who pays for return shipping?

Please contact our customer service team for specific details regarding return shipping costs, as these may vary depending on your location and the reason for return.

How long do refunds take to process?

Once we receive your returned item, we will process your refund within 5-10 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

How can I contact customer service?

You can reach our customer service team via email at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.

What are your business hours?

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. We strive to respond to emails received outside these hours on the next business day.